Job Openings

Position:                                           Communications Coordinator

Reports To:                                      Director of Communications

Status:                                              Non-Exempt, Full-Time

Summary:                                        Supports the execution of communication and brand strategy including graphic and web design and digital marketing.

Responsibilities:

  • Support the efforts of the Director of Communications as directed
  • Update the Sorority website regularly, including, but not limited to coordinating an on-going content review, assessing technical issues, updating and creating new content
  • Manage all email marketing for the organization including coordinating, formatting, reviewing and sending all mass email communication
  • Design, create and maintain all social media outlets for the national organization as well as reviewing social media content for correct information and style
  • Monitor social media outlets and make recommendations based on insights or issues observed
  • Design, edit or update collateral materials when needed
  • Write and edit content for various platforms
  • Develop communication and marketing plans for events/programs with approval from the Director of Communications
  • Design logos, branding and promotional materials for the national organization as directed
  • Prepare reports of data related to open rates, followers/subscribers and other digital marketing analytics
  • Provide recommendations to increase engagement on all communication/marketing platforms

Qualifications/Competencies:

  • Bachelor’s degree, preferably in communication, marketing, or graphic design
  • Experience in print and digital design, layout and formatting, as well as copy editing of printed and online publications
  • Experience in social and digital media and web content management
  • Strong written and oral communication skills, interpersonal skills and customer service skills
  • Demonstrated knowledge of AP Style
  • Proficiency using the Adobe Creative Suite, website design/development software as well as Microsoft Office suite
  • Detail-oriented, with the ability to manage multiple projects in a timely, well-organized fashion while keeping the overall goals of a project in mind
  • Confidence to engage with the team to reach common goals and solve problems
  • Willingness to continually learn new things
  • Ability to recognize potential problems and develop a solution
  • Ability to deliver excellent, solution-focused customer service via email, in person and on the phone
  • Discipline to successfully complete work with limited supervision and on deadline
  • Prior association or sorority/fraternity experience preferred

Application: Send cover letter and resume, along with graphic design work samples or a link to a portfolio to Misty Johnston, Director of Communications, at mjohnston@sigmadeltatau.org.

 

Position:                                           Director of Chapter Services

Reports to:                                       Executive Director

Status:                                              Exempt, Full-Time

Summary:                                        Oversees the critical role of ensuring the overall health and development of collegiate chapters/colonies; serves as the  primary contact for advisors, fraternity/sorority professionals, and volunteers; responsible for achieving strategic initiatives.The Director of Chapter Services will also manage the Leadership Consultant program.

Supervises:                                    Chapter Services Administrator and Leadership Consultants

Responsibilities:

  • Create and execute on strategies to ensure the overall growth and development of collegiate chapters
  • Develop and execute service strategies aimed at achieving results identified by the Board of Directors by developing strong chapters that empower members during their collegiate life and beyond. Identify and help create a plan of action for struggling chapters.
  • Manage the leadership consultants including their selection, training, scheduling and performance evaluation
  • Monitor trends in higher education, student affairs, fraternity/sorority life, and programming and education providing periodic reports and disseminating relevant information to the Board of Directors, the Executive Director, and other stakeholders
  • Ensure all support and work products are in accordance with the mission and goals of the organization
  • Collaborate with staff and volunteers to ensure all volunteer positions are filled; create and support training and development
  • Communicate regularly with advisors and other support teams to ensure chapter goals and expectations are understood and that necessary support and resources are being provided
  • Collaborate with CSA to determine goals for visits to chapters including developing objectives, training sessions, and retreats
  • Maintain historical files and records for individual chapters including statistical information, academic performance, Panhellenic and chapter recruitment statistics, campus policy violations, etc.
  • Analyze chapter/campus statistics, trends, and performance, then collaborate with advisory team to develop and implement plans to achieve measures and benchmarks
  • Help implement chapter support plans
  • Work with the team to coordinate responses for any crisis management or risk management situations that may arise in collegiate chapters
  • Inform National Housing volunteers of housing issues/concerns and ensure timely and effective resolution
  • Assist with extension efforts to grow the Sorority
  • Ensure all chapters attend national programming such as Convention and other leadership programs to enhance the chapters ability to fully implement all National programming
  • Participate in membership review visits at the direction of the Executive Director
  • Participate in all staff meetings, regional conferences, and training sessions, and assist with preparations for such programs
  • Other chapter advancement/strategic projects and programs as assigned by the Executive Director
  • Routinely provide effective collaboration with other Director-level staff to ensure a high level of communication and productivity among the professional staff

Qualifications/Competencies:

  • Bachelor’s degree and at least five years of professional post-graduate work experience; Master’s degree in higher education, student affairs or related field preferred
  • Experience working with volunteers and supervising others
  • Must be a self-starter; highly organized and detail-oriented with the ability to manage multiple projects simultaneously, and able to work well with members and volunteers at all levels in the organization
  • Ability to analyze, design, develop, implement, and evaluate chapter needs and respond in a manner which generates positive change and growth
  • Ability to manage and interpret data and use it to drive results
  • Ability to motivate and inspire others
  • Confidence to engage with the team to reach common goals and solve problems
  • Willingness to continually learn new things
  • Ability to recognize potential problems and develop a solution
  • Ability to deliver excellent, solution-focused customer service via email, in person, and on the phone
  • Ability to have discretion with confidential and sensitive information
  • Strong skills in project management, idea generation, multi-tasking and critical thinking
  • Strong attention to detail while keeping the overall goals of a project in mind
  • Must possess excellent written, verbal, and interpersonal skills
  • Must be proficient with Microsoft Office products
  • Sorority/fraternity membership required
  • Must be able to travel out-of-town within the United States as frequently as required, including nights and weekends to fulfill job responsibilities

Application:  Send cover letter and resume to: Debbie Snyder, Executive Director, at dsnyder@sigmadeltatau.org.

 

Position:                        Chapter Services Administrator

Reports To:                    Director of Chapter Services

Status:                            Non-Exempt, Full-Time

Summary:                       Provides support to the Director of Chapter Services and entire Chapter Services team to help ensure a high level of support for    collegiate chapters

Responsibilities:

  • Provide support to the Director of Chapter Services to assist in the execution of programs and initiatives that support collegiate chapters
  • Update organizational bi-weekly report on chapter statistics
  • Maintain leadership consultant travel schedule through ongoing communication with consultants and approved travel agency. May include evening and weekend communication.
  • Notify appropriate volunteers and chapter leaders regarding upcoming leadership consultant visits
  • Prepare and provide reports and information needed by the leadership consultants for visitations and follow-up
  • Assist in providing resources requested from leadership consultants to chapters
  • Assist with preparations for extensions
  • Assist in other tracking and reporting required within Chapter Services
  • Assist in tracking or preparing reports on key metrics for the Chapter Services area
  • Respond to calls/emails related to chapters

Qualifications/Competencies:

  • Bachelor’s degree and 1-2 years of related work experience, preferably worked in customer service roles
  • Ability to produce professional documents using MS Office programs, especially Word and Excel
  • Ability in interpersonal, written and oral communication skills
  • Strong attention to detail while keeping the overall goals of a project in mind
  • Ability to effectively handle multiple, concurrent tasks; prioritize and meet deadlines
  • Confidence to engage with the team to reach common goals and solve problems
  • Initiative to take on projects and foresee potential problems and tasks
  • Ability to use available resources to complete assignments
  • Willingness to continually learn new things
  • Ability to recognize potential problems and develop a solution
  • Ability to deliver excellent, solution-focused customer service via email, in person, and on the phone
  • Discipline to successfully work with limited supervision
  • Ability to efficiently work in database systems
  • Must be able to work within the position’s normal hours of 9 a.m. – 5:00 p.m. Monday through Friday
  • Must be able to travel out-of-town within the United States as required, including nights and weekends to fulfill job responsibilities
  • Sorority membership preferred

Application:  Send cover letter and resume to:  Debbie Snyder, Executive Director, at dsnyder@sigmadeltatau.org.